Please read the below Terms & Conditions, which apply to all British-Snowshoe-Tours.com bookings and excursions.
Insurance – British-Snowshoe-Tours.com (“The Company”) does not insure its clients. Whilst every effort is made to ensure safety on snowshoe trips, risk of accident cannot be completely eliminated. It is mandatory that clients have their own comprehensive winter sports insurance for off-piste snowshoeing below 3000m altitude, valid for France, Italy and Switzerland. Cover must include personal injury, medical, search & rescue, and evacuation cover, including by air / helicopter. Insurance documentation should be brought with you every day on tour. We reserve the right to refuse participation if you can’t demonstrate that you are adequately insured.
Payment – clients are required to pay in full for their trip before departure, and in order to secure their reservation. No contract exists with the Company until full payment has been received, and a receipt and booking confirmation issued. It is strongly advised that clients avoid booking other dependent arrangements such as travel or accommodation until booking confirmation has been received. The Company can accept payment by postal cheque, BACS transfer, credit card or Paypal (details available on request).
Prices – the company reserves the right to change prices. Latest prices are always shown on the company’s website, and will be confirmed at time of booking.
Cancellation By Clients – in the event of clients cancelling a booking, the refund policy is as follows: more than 7 days notice – 90% refund, less than 7 days notice – no refund. If clients fail to show for an agreed booking due to a legitimate reason such as sickness or injury, no refund will be given, but the company will provide on request a letter for insurance purposes verifying the value of the forfeited booking and that the condition suffered precludes participation in snowshoeing.
Cancellation Or Curtailment By The Company – the Company reserves the right to cancel any trip up to the time of departure, for a variety of reasons including staff sickness and unsuitable weather or snow conditions. In that event, a full refund will be given. The Company also reserves the right to deviate from or curtail an itinerary during its delivery in the interests of client safety and enjoyment, for example in the event of accident, illness or injury within the party, slower than anticipated rate of progress, or unsuitable snow or weather conditions encountered en route. In that event every effort will be made to make the best of the circumstances, however no refund will be given. A letter will be supplied on request to clients explaining the circumstances to their insurance company, should they wish to make a claim.
Open Group Holidays & Courses – open group itineraries are subject to a minimum number of participants, as stated for each itinerary on the Company website and literature. The Company reserves the right to cancel any holiday or tour which fails to meet its minimum number. In this event, clients who have booked on this tour will be offered the alternatives of converting to a private hire booking, or a full refund.
Walking As A Group – the Company’s itineraries are led by a qualified International Mountain Leader, who assumes responsibility for the group of clients regardless of its composition. The decisions of the leader are final, and should be adhered to by all clients. Failure to do so on the part of any individual constitutes a breach of contract.
Medical Disclosure – in order to help ensure an enjoyable and safe experience, clients are requested to provide a complete and honest account of pre-existing medical conditions and injuries, medications being taken, and fitness and relevant experience levels.
Acknowledgement Of Risk – snowshoeing, like other outdoor pursuits, involves an element of risk of accident and injury.
Complaints – if any aspect of the service provided by the Company or its agents fails to meet expectations, clients are requested to make this known at the time to the tour leader and/or the office to afford the Company the opportunity to remedy the situation.